jet7 Privacy Policy

Welcome to jet7. We are committed to protecting the privacy and security of all players who use our platform. This Privacy Policy explains in detail how jet7 collects, stores, processes, and shares information about you when you visit our website, create an account, make deposits or withdrawals, or participate in any gaming or sports betting activity on jet7.

By accessing or using jet7, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users of jet7 in Bangladesh and is intended to comply with applicable data protection principles. Players must be 21 years or older to use this platform.

jet7 collects personal information that is necessary to provide you with a safe, fair, and compliant gaming experience. The categories of data we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, nationality, and government-issued identification documents.
• Contact details: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: bKash or Nagad wallet numbers, Rocket or Upay account details, transaction records, deposit and withdrawal history.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, and access logs in Bangladesh Standard Time (UTC+6).
• Behavioural data: gaming history, betting patterns, wager amounts, session duration, and bonus usage records.

We collect this information directly from you when you register, through automated technologies during your sessions, and, where required, from third-party identity verification services. We do not collect more data than is reasonably necessary for the purposes described in this policy.

The personal data collected by jet7 is used strictly for the following legitimate purposes:

• Account creation and management: to verify your identity, register your account, and maintain accurate player records.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, or Upay, and to process withdrawal requests in BDT.
• Responsible gaming compliance: to monitor gameplay patterns, enforce deposit limits, and support self-exclusion or time-out requests.
• Customer support: to respond to your queries, resolve disputes, and communicate service updates in English or Bengali.
• Legal obligations: to comply with applicable anti-money laundering (AML) and know-your-customer (KYC) requirements.

jet7 uses cookies and similar tracking technologies to improve your experience, remember your preferences, and analyse platform performance. Cookies are small text files placed on your device when you visit our site. You can control cookie settings through your browser, but disabling certain cookies may affect your ability to use some features of jet7.

• Essential cookies: required for login sessions, security, and basic site functionality.
• Performance cookies: used to understand how players navigate and interact with jet7 so we can improve the platform.
• Preference cookies: store your language choice and display settings so they persist between sessions.

jet7 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party processors such as payment gateways (bKash, Nagad) and identity verification providers who assist in delivering our services under strict data processing agreements.
• Legal and regulatory authorities: where we are legally required to disclose information, including in response to fraud investigations, AML/KYC compliance reviews, or lawful court orders.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

Any third-party service provider engaged by jet7 is contractually bound to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards. We require all partners to maintain appropriate technical and organisational security measures.

jet7 implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform employs SSL (Secure Sockets Layer) encryption across all data transmission points, ensuring that information transmitted between your device and our servers — including financial transactions via bKash, Nagad, and Rocket — is encrypted at all times.

We store player data on secure servers with restricted access controls. Access to personally identifiable information is limited to authorised jet7 personnel who require it to perform their job functions. While we take all reasonable precautions, no system can guarantee absolute security. We encourage all players to use strong, unique passwords and to contact [email protected] immediately if they suspect any unauthorised access to their account.

All jet7 users have the following rights with respect to their personal data held by us. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data by closing your account.
• Right to restriction: you may ask us to restrict processing of your data while a complaint or accuracy dispute is pending resolution.

jet7 retains your personal data for as long as your account is active or as needed to provide you with our services. Following account closure, we retain certain records for a minimum period required to meet our legal and regulatory obligations, including anti-money laundering record-keeping requirements.

Behavioural and transactional data related to responsible gaming monitoring may be retained beyond standard retention periods where there is a legitimate interest in preventing future harm. All retained data remains subject to the security and access controls described in this policy.

jet7 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access. If we discover or are notified that a user is under 21 years of age, we will:

• Immediately suspend the account and block all associated transactions.
• Permanently delete all personal data collected in relation to the underage user.
• Issue a full refund of any deposits made and close the account permanently.

jet7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date displayed at the top of this page and, where practicable, notify registered users via email or an in-platform notification.

We encourage all users to review this page periodically to stay informed about how jet7 protects your information. Your continued use of the platform following any modification constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy is governed by and construed in accordance with applicable international data protection principles. jet7 operates as an online gaming platform serving players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Any disputes arising from this policy shall be resolved through our internal dispute resolution process in the first instance.

By using jet7, players confirm they are 21 years or older, that they understand and agree to this Privacy Policy in its entirety, and that they are accessing the platform of their own free will for recreational purposes. jet7 is committed to being a safe and reliable platform for all its users.